EB Games acknowledges that they may have misled consumers about their rights with respect to Fallout 76. Consumers who bought the title and experienced a wide range of “flaws” in the title tried to bring the games back , where EG Games then informed them that they would not accept any refund on this title.
For example, the ACCC has reviewed consumer inquiries regarding Fallout 76 and found that this amounts to, or has amounted to in the past, a major failure.
Australian citizens who meet the criteria for S.87B commitment to EB Games can begin the process on the ACCC website. Australia Legally Defines Fallout 76 As A Major Failure While Forcing EB Games To Offer Refunds
Many users outside of Australia are looking at the verdict with envy, stating that their country (usually the United States) has an excruciating consumer rights group looking for users at a time when bait tactics and of change are far too liberally deployed from various studios, and digital ownership rights are coming under increasing fire.
While Fallout 76 is apparently much better today than it was when it was originally released, many consumers still feel that they were intentionally misled by Bethesda themselves through media and marketing. From declaring that microtransactions will only be cosmetic to the pro-order canvas bag that turns out to be a plastic-composite, Bethesda has work to do to repair the relationship between the studio and consumers.